30 DAY GUARANTEE
Anything you purchase from us comes with our 30 day guarantee. If you’re not satisfied with your purchase, we’ll return your money back. Return shipping should be covered by the customer.
ORDER CANCELLATION
Please note we're unable to cancel the shipment after the item is sent. If you'd like to cancel your order after the items are sent, kindly wait for shipment to arrive and refuse receiving it at delivery. In this case, we'll issue a full refund. If the shipment was not refused, we can't issue a refund.
IF THE ITEM ARRIVED DAMAGED
If the item arrived damaged, please contact our Customer Support team via email: support@theidea.cc. Please do not rush to throw the damaged item away — kindly provide its photos so that we could resolve it as soon as possible. We can't send a replacement or issue a refund if you can't provide photos. No need to return damaged items.
LOST SHIPMENTS
The parcel is considered as lost if it is in transit for more than 2 months. In this case we can offer to re-ship the item for free or issue a full refund. If the tracking status of the shipment is "Delivered" but you didn't receive the item, we can't issue a refund, only replacement.
Large figurines as well as items from wall art and lighting collections are considered lost if they are in transit for more than 3 months.
RETURNED SHIPMENTS
If the shipment is returned from destination country due to the end of collection period, unsuccessful delivery attempt, wrong address or problems with customs verification, we can issue a 50% refund of the product price or offer to re-ship the item — in this case, the customer should cover the shipping costs.
CUSTOMS OBLIGATION
Customs policies vary from country to country. Customs duty may apply on both large and small shipments. Customs obligation is customer's responsibility.
If you have any other questions, please contact our Customer Support team:
support@theidea.cc